Nancy Spratlan, Part Time Account Manager

Hometown:        Tyler, Texas

Education:          BBA in Marketing from North Texas State University

Designations:     CISR, CIC & CRM

Professional Experience:

6 years as a Customer Service Representative at xxxx

10 years as Account Executive / Supervisor at Guaranty Insurance, leading the service team for Commercial Lines Insurance

8 years as Customer Service Supervisor for the Temple-Inland Risk Management Group of Guaranty Insurance.

• Responsibilities included day-to-day service responsibilities for various lines of coverage, including but not limited to Retrospectively Rated Casualty Program, Commercial Umbrella, REO and Force Placed Coverage.
• Co-Leader of the Insurance Agency Loss Mitigation team, handling the annual file review process of all branches of Guaranty Insurance in Texas and California.
• Service Supervisor including the Risk Transfer insurance tracking service performed for Guaranty Bank’s Commercial lending group.

Family:

Wife of 38 years to Clifford Spratlan, Chief of Police of Westlake Hills, Texas.  Nancy & Cliff have 3 children, Cliff Jr., Kim and Corey and currently 5 grandchildren.

Pleasures:

Nancy’s primary pleasure is time with family, but she also enjoys reading, shopping, cooking and hunting.